VOSAP JOB PORTAL
VOSAP Calling Agent
VOSAP
Full Time, Part Time, Remote, Remote, WFH
Posted 9 months ago
Location: Remote
Employment Type: Part-time/Full-time
About VOSAP:
Voice of Specially Abled People (VOSAP) is a non-profit organization dedicated to empowering persons with disabilities (PwDs) through assistive technology, education, and advocacy. We strive to create an inclusive society by promoting accessibility and equal opportunities for PwDs.
Job Summary:
We are looking for enthusiastic and compassionate individuals to join our team as VOSAP Calling Agents. This role involves conducting interviews with beneficiaries of VOSAP’s programs to collect feedback, assess the impact of initiatives, and gather data to evaluate the effectiveness of our efforts. Your insights will be critical in ensuring the right beneficiaries receive the assistive device and in measuring the effectiveness of VOSAP’s programs.
- Eligibility Evaluation:
- Conduct outbound calls to potential beneficiaries to gather information regarding their needs, challenges, and current accessibility to assistive devices.
- Assess eligibility for assistive devices based on a structured set of criteria.
- Maintain detailed and organized records of each call and eligibility evaluation in the system.
- Coordinate with internal teams to escalate potential cases for further review if additional support or clarification is needed.
- Impact Evaluation:
- Conduct follow-up calls to beneficiaries who have received devices from VOSAP to understand how the devices have impacted their daily lives.
- Collect feedback on device usability, effectiveness, and the overall change it has brought to the beneficiaries' independence, mobility, or other life aspects.
- Identify any additional needs or challenges beneficiaries may face after receiving the device, and escalate these concerns to the relevant teams for further support.
- Document testimonials and success stories to highlight the positive outcomes of VOSAP’s initiatives.
- General Responsibilities:
- Build rapport and trust with beneficiaries, ensuring a respectful and empathetic approach to sensitive conversations.
- Provide clear and accurate information to beneficiaries about VOSAP’s programs and services.
- Maintain confidentiality and handle beneficiary data with care.
- Ensure that data collected is accurate, complete, and reported in a timely manner.
- Collaborate with the evaluation team to improve data collection methods and share findings that could enhance VOSAP’s programs
- Diploma/Graduation or equivalent
- Prior experience in customer service, telecalling, or non-profit outreach is preferred but not mandatory.
- Excellent communication skills in English (knowledge of Hindi and other regional languages is a plus).
- Strong interpersonal skills with the ability to build rapport over the phone.
- Empathy and passion for supporting persons with disabilities.
- Ability to manage multiple calls daily and maintain detailed call records.
- Proficiency with Microsoft Office and database management systems.
Job Features
Location: Remote Employment Type: Part-time/Full-time About VOSAP: Voice of Specially Abled People (VOSAP) is a non-profit organization dedicated to empowering persons with disabilities (PwDs) through...
Tech Executive
Voice of Specially Abled People
Part Time, Remote, WFH
Posted 1 year ago
We are seeking a skilled and organized individual to join our team as a Part-Time Tech Executive. The ideal candidate will be responsible for coordinating with various tech partners of VOSAP, utilizing expertise in React, WordPress, and Salesforce platforms, as well as possessing experience in website and app testing. This position offers the flexibility of part-time hours.
Key Responsibilities:
- Coordinate with tech partners of VOSAP to ensure smooth integration and collaboration.
- Utilize proficiency in React, WordPress, and Salesforce to maintain and enhance digital platforms.
- Provide technical support and troubleshooting assistance to team members as needed.
- Collaborate with stakeholders to understand project requirements and translate them into technical solutions.
- Conduct thorough testing of websites and applications to ensure functionality, usability, and performance.
- Stay updated on emerging technologies and trends to suggest innovative solutions and improvements.
- Proficiency in React, WordPress, and Salesforce platforms.
- Previous experience in coordinating with tech partners, managing digital projects, and testing websites and applications.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent communication and collaboration abilities.
- Self-motivated with the ability to work independently and manage time effectively.
We are seeking a skilled and organized individual to join our team as a Part-Time Tech Executive. The ideal candidate will be responsible for coordinating with various tech partners of VOSAP, utilizin...
Enablement Associate (Part-Time)
Voice of Specially Abled People
Part Time, Remote, WFH
Posted 1 year ago
We are offering a part-time opportunity for individuals fluent in English, Hindi, and Gujarati to join our team as Enablement Associates. This role involves contacting beneficiaries, conducting interviews based on received applications and documents, and filling survey forms accordingly. This position has the potential to transition into full-time employment after an observation period.
Key Responsibilities:
- Conduct phone interviews with beneficiaries based on received applications and documents. The Phone interviews would include evaluating beneficiaries for pre - event requirements and post-event impact.
- Learn new software for contact center based on training provided.
- Fill out survey forms accurately based on the information gathered during interviews.
- Participate in training sessions to learn about interview techniques and survey procedures.
- Provide regular updates to team members and coordinate effectively.
- Demonstrate empathy and politeness during interactions with beneficiaries.
- Utilize knowledge of Excel and Google Sheets for data management and reporting purposes.
- Fluent in English, Hindi, and Gujarati languages.
- Basic knowledge of Excel and Google Sheets.
- Ability to communicate effectively and empathetically.
- Willingness to learn and adapt to new tasks and procedures.
- Freshers can apply.
We are offering a part-time opportunity for individuals fluent in English, Hindi, and Gujarati to join our team as Enablement Associates. This role involves contacting beneficiaries, conducting interv...
Full Time, Remote
Posted 1 year ago
- Location: Remote
- Experience: 0 - 5 Years
- Shift: 9 am to 6 pm or 2 pm – 11 pm
- Language Expertise: English/ Tamil / Telugu / Kannada / Malayalam
- Education Criteria : Should be from BA/MA (Literature/Journalism/Mass communication) only
- Post-edit machine-translated product detail pages in an efficient way to increase the product availability for the customer in their preferred language
- Perform activities to support the training and development of a machine translation engine and provide linguistic feedback
- Work on improving terminology for your arc
- Conduct quality checks by proofreading/reviewing linguistic work from your peers, freelance translators and other external vendors to ensure adherence to customer’s and company’s quality standards.
- Provide feedback and linguistic coaching to your peers, freelance translators and other external vendors and engage in quality improvement initiatives when needed.
- Translate product attributes and take part in other human translation projects.
- Depending on the group’s needs and individual skills and inclinations, support our internal teams for various task like outsourcing, on-time delivery management, etc.
- Inspiring virtual working environment with complete flexibility to work from Home (within India).
- On the job training
- Privilege to access training material specially designed on localization to enhance individual performance by in-house subject matter experts
- Lots of room for your own initiative and development in a dynamic, multicultural team
- Competitive compensation
- Opportunity to engage with the organization as our Trusted Freelancer post contractual period
- Enrich your skills in Translation and join the community of Translators across the globe and become part of the fast growing translation industry.
- [Indian target language] native level
- Able to work from English source (mandatory)
- Fully-functional oral and written communication skills in English (C1 level of the
- CEFR framework)
- Educated to degree level in Translation & Language Studies
- Highly motivated to learn and develop
- Knowledge of CAT tools
- Knowledge of other languages is a plus
- Customer and business oriented
- Curious, flexible across multiple tasks
- Ability to prioritize, work towards deadlines
- Ability to collaborate effectively with a diverse team
Job Features
Location: Remote Experience: 0 – 5 Years Shift: 9 am to 6 pm or 2 pm – 11 pm Language Expertise: English/ Tamil / Telugu / Kannada / Malayalam Education Criteria : Should be from BA/MA (L...
Program Executive
Voice of Specially Abled People
Full Time, Remote
Posted 1 year ago
Preferred Candidate Profile:
- Extensive experience in communications, coordination, management, and accounting.
- Demonstrated commitment to working diligently in the interest of the organization to achieve goals, particularly in assisting Divyangjan (persons with disabilities).
- Proficient in written and spoken English.
- Proficiency in Microsoft Office Suite, Google Sheets, Google Docs, and presentation skills.
- Hands-on experience in accounting for program management.
- Graduation in any field.
- Freshers/Experienced candidates
- Experience in any non-profit sector is desirable.
- High Speed Internet and Laptop
- Multiple
Preferred Candidate Profile: Extensive experience in communications, coordination, management, and accounting. Demonstrated commitment to working diligently in the interest of the organization to achi...
Technical desk engineer
Tikona Infinet Pvt. Ltd.
Posted 1 year ago
Division : Enterprise
Reporting : Team Lead, Enterprise sales
Education : B.tech/ Technical graduate
KEY RESULT AREA:
- Analyse, diagnose and troubleshoot hardware problems faced by the client.
- Regularly update, maintain and monitor all aspects of computer networks
- Install and configure computer, systems and applications
- Respond, analyse and troubleshoot customer’s problems
- Maintaining a complete data of request of technical assistance, steps taken to resolve them and date and time of the request.
- Following standard procedures for providing proper solution to the unresolved problems.
- Following up with the clients to check that the systems are working properly after troubleshooting.
- Referring to internal and external resources for providing accurate tech solutions to the clients.
- Communicating clients through various channels.
- B.Tech or any technical graduate
- Excellent communication and presentation skills
- Good technical knowledge
- Customer handling and good organisational skills
- Knowledge about networking and IT (having previous experience in technical positions are preferred)
Division : Enterprise Reporting : Team Lead, Enterprise sales Education : B.tech/ Technical graduate KEY RESULT AREA: Analyse, diagnose and troubleshoot hardware problems faced by the client. R...
Technical Support Engineer
Tikona Infinet Pvt. Ltd.
Posted 1 year ago
Division : Enterprise
Reporting : Team Lead, Enterprise Sales
Education : B.Tech
KEY RESULT AREA:
- Analyse, diagnose and troubleshoot hardware problems faced by the client.
- Regularly update, maintain and monitor all aspects of computer networks
- Install and configure computer, systems and applications
- Respond, analyse and troubleshoot customer’s problems
- Maintaining a complete data of request of technical assistance, steps taken to resolve them and date and time of the request.
- Act as the initial point of contact for any type of technical issues faced in any hardware or software
- Sharing action plan/ service improvement plan with customers
- Providing regular status to customer
- Daily Review of Escalated incidents with Management
- Daily review for Issues faced and their probable solutions
- Organise and maintain files related to the computer hardware and parts.
- B.Tech graduate
- Good communication skills
- Customer oriented, good analytical and presentation skills
- CCNA and CCNP
- Good knowledge of Networking/MPLS
- Ability to prioritise and complete work within the deadline
- Good technical knowledge
- Troubleshooting
- Experience in installing and configuring computer systems and applications
- Well mannered, hardworking, polite and organised
- Time management skills
Division : Enterprise Reporting : Team Lead, Enterprise Sales Education : B.Tech KEY RESULT AREA: Analyse, diagnose and troubleshoot hardware problems faced by the client. Regularly update, maintain a...
Project Manager
Tikona Infinet Pvt. Ltd.
Posted 1 year ago
Division : Enterprise
Reporting : Regional Head, Enterprise Support
Experience Min: 1yr, Max: 3yrs
Education : Any Graduate
KEY RESULT AREA:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope.
- Develop a detailed project plan to monitor and track progress
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Perform other related duties as assigned
- Develop spreadsheets, diagrams and process maps to document needs
- Proven working experience in project management
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office
- Project Management Professional (PMP) / PRINCE II certification is a plus
- Bachelor's Degree in appropriate field of study or equivalent work experience
Division : Enterprise Reporting : Regional Head, Enterprise Support Experience Min: 1yr, Max: 3yrs Education : Any Graduate KEY RESULT AREA: Coordinate internal resources and third parties/vendors for...
NOC L2 Engineer
Tikona Infinet Pvt. Ltd.
Posted 1 year ago
Division : NOC
Reporting : Department Head
Experience Band Min : 1 yrs, Max: 6 yrs
Education : B.TECH / MBA
KEY RESULT AREAS :
- Tech or B Sc or Diploma in ECE or Computer Engineering, must be Certified CCNA.
- 1 year plus relevant experience in network support role in telecom service provider environment.
- Good knowledge of communication standards and OSI/commercial protocols as follows:
- Network protocols - MPLS, IP, Frame-relay.
- Routing protocols - RIP, OSPF, BGP4, MP-BGP, EIGRP
- Technologies - E1/T1, E3/T3
- Professional level of knowledge and hands on experience on Cisco Routers & Switches.
- Capability of quickly learning the other network platforms and technologies
- Good communications skills
- Possess excellent analytical and trouble-shooting skills
- Ability to remain flexible with work hours and schedules when required (due to support required 24*7) and good team player.
- Ability to multi-task quickly and efficiently handle pressure
- Monitor systems. Using diversified tools to monitor performance and capability of computer systems.
- Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
- Track issues. Tracking and documenting all defects and resolutions in detail through a
- designated ticketing system.
- Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
Division : NOC Reporting : Department Head Experience Band Min : 1 yrs, Max: 6 yrs Education : B.TECH / MBA KEY RESULT AREAS : Tech or B Sc or Diploma in ECE or Computer Engineering, must be Certified...
NOC L1 Engineer
Tikona Infinet Pvt. Ltd.
Posted 1 year ago
Division : Enterprise
Reporting : Team Lead, Enterprise
Education : B.Tech
KEY RESULT AREA:
- Effectively troubleshoot problems with technical knowledge
- Effectively understand the root cause of the problem, analyse and provide solution.
- Track issues within agreed time limits
- Talk to clients through various channels to understand and resolve the problem effectively.
- Refer to internal and external resources to provide accurate tech solutions
- Ensure that standard of operation is maintained while troubleshooting
- Following up with clients after troubleshooting to ensure that the system is working properly.
- Maintain good relations with the clients
- Maintain a track for any issues escalated.
- B.tech graduate with sound technical knowledge
- Good knowledge of networking (previous experience in technical fields are preferred)
- Good understanding of computer system/OS and other tech products
- Ability to diagnose and troubleshoot technical issues
- Excellent problem solving and communication skills
- Ability to provide solution in an ordered manner
- Customer oriented and good organisational skills
Division : Enterprise Reporting : Team Lead, Enterprise Education : B.Tech KEY RESULT AREA: Effectively troubleshoot problems with technical knowledge Effectively understand the root cause of t...
Sales Executive
Tikona Infinet Pvt. Ltd.
Full Time
Posted 1 year ago
KEY RESULT AREAS :
- New Customer Acquisition through prospecting new clients
- Maintain / Manage & Grow Business from the assigned Accounts
- Build & maintain long term Relationship with the Key Decision Makers / CXOs in the allocated Accounts.
- Responsible for periodic achievement of the customer acquisition & revenue targets for the assigned
- Accounts.
- Keep a track of the clients business initiatives and future plans and analyze its impact on the business
- Identify the opportunities for the new products, services & applications in the existing accounts for
- additional revenues
- Ensure the timely collection of the payments and adherence to the payment collection / Outstanding
- systems and procedures as per company policies
- Collect the market intelligence data including environmental, customer & competitor information &
- initiatives and analyze the same to pre-empt its impact on the business
- Keep a track of the customers changing needs to facilitate the innovation & development of the new
- customer management processes & systems.
- Responsible for revenue generation from the set of corporates by cross selling and up selling
- Ensure customer satisfaction through coordination with back end support functions viz., customer
- service, billing and other functions.
- Maximising Wallet Share from the existing accounts .
- Excellent presentation and communication skills
- Highly self driven ,self motivated and should possess a proactive approach towards the objectives
- Should demonstrate solution centric approach towards problems
KEY RESULT AREAS : New Customer Acquisition through prospecting new clients Maintain / Manage & Grow Business from the assigned Accounts Build & maintain long term Relationship with the Key De...
CSR Coordinator
Voice of Specially Abled People
Full Time, WFH, WFO
Posted 1 year ago
Location: Hybrid
About Voice of SAP: Voice of SAP is a US-based advocacy organization with special consultative status at the United Nations Economic and Social Council. Committed to catalyzing transformation and empowering specially-abled individuals, Voice of SAP strives to create an inclusive society where everyone, regardless of ability, can lead fulfilling lives. Our work encompasses advocacy, awareness campaigns, and collaborative initiatives to bring about positive change for the specially-abled community.
Position Overview: Voice of SAP is seeking a highly motivated and dedicated CSR (Corporate Social Responsibility) Coordinator to join our dynamic team. The CSR Coordinator will play a crucial role in developing and implementing corporate social responsibility initiatives to support the organization's mission and enhance its impact on specially-abled individuals.
Key Responsibilities:
- CSR Project:
- Collaborate with internal teams to develop and refine the organization's CSR strategy aligned with Voice of SAP's mission and values.
- Identify and assess potential CSR partnerships and opportunities that align with the organization's goals.
- Partnership Management:
- Cultivate and maintain relationships with corporate partners, ensuring effective communication and collaboration.
- Work closely with partners to understand their CSR goals and customize programs that meet mutual objectives.
- Program Implementation:
- Plan, coordinate, and execute CSR programs and initiatives, ensuring they align with Voice of SAP's mission and objectives.
- Oversee the development of outreach materials, presentations, and reports related to CSR activities.
- Monitoring and Evaluation:
- Establish key performance indicators (KPIs) for CSR initiatives and track progress against goals.
- Conduct regular evaluations to measure the impact of CSR programs and identify areas for improvement.
- Internal Collaboration:
- Collaborate with internal teams to ensure seamless integration of CSR initiatives into the organization's overall strategy.
- Event Management:
- Plan and organize events related to CSR initiatives, including conferences, workshops, and community engagement activities.
- Master's degree in a relevant field (Business Administration, Social Sciences, etc.).
- Proven experience in CSR, community relations, or related fields.
- Strong project management and organizational skills.
- Excellent interpersonal and communication skills.
- Ability to work collaboratively and build relationships with diverse stakeholders.
- Understanding of issues related to specially-abled individuals is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with project management tools and platforms.
- Basic knowledge of analysis and reporting.
- Comfortable using virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams).
- Understanding of social media platforms for outreach and engagement.
Job Features
Location: Hybrid About Voice of SAP: Voice of SAP is a US-based advocacy organization with special consultative status at the United Nations Economic and Social Council. Committed to catalyzing transf...