Division : Enterprise
Reporting : Team Lead, Enterprise Sales
Education : B.Tech

KEY RESULT AREA:

• Analyse, diagnose and troubleshoot hardware problems faced by the client.
• Regularly update, maintain and monitor all aspects of computer networks
• Install and configure computer, systems and applications
• Respond, analyse and troubleshoot customer’s problems
• Maintaining a complete data of request of technical assistance, steps taken to resolve them and date and time of the request.
• Act as the initial point of contact for any type of technical issues faced in any hardware or software
• Sharing action plan/ service improvement plan with customers
• Providing regular status to customer
• Daily Review of Escalated incidents with Management
• Daily review for Issues faced and their probable solutions
• Organise and maintain files related to the computer hardware and parts.

SKILL SET:

• B.Tech graduate
• Good communication skills
• Customer oriented, good analytical and presentation skills
• CCNA and CCNP
• Good knowledge of Networking/MPLS
• Ability to prioritise and complete work within the deadline
• Good technical knowledge
• Troubleshooting
• Experience in installing and configuring computer systems and applications

PERSONAL ATTRIBUTES:

• Well mannered, hardworking, polite and organised
• Time management skills

*Notes: Any exception to the above to be approved by COO-TIL/Head HR